Patient Care Resources
Insurance and Billing Information
For self-pay patients, payment is required at the time of service. Thank you for your understanding and cooperation.
Insurances Accepted:
Primary care and urgent care visits will be billed through your insurance. All other services offered at our clinic are considered self-pay and will not be filed with insurance. Payment for these services is due at the time of your visit.
Blue Cross Blue Shield
Anthem Healthkeepers Plus
ChampVA
Tri-Care East
Medicare - Red, White, and Blue
Aetna Commercial
Humana (Medicare)
Humana Healthy Horizons (Medicaid)
Sentara
Need Help After Hours?
If you are experiencing a life-threatening emergency, please call 911 or go to the nearest emergency room IMMEDIATELY. For urgent needs that cannot wait but are not life-threatening, you may seek care at another community clinic that is open after hours. If your concern can safely wait until we reopen, we would be glad to see you first thing the next business day—whether as a walk-in or by appointment.
Need a Refill? Here’s What to Do
For your convenience, we ask that all medication refill requests be submitted through your pharmacy. Please contact your pharmacy directly, and they will send a refill request to our office on your behalf.
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If your pharmacy is unable to process the request, you may call our office or stop by the clinic to submit a refill request in person.
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​Please allow at least 72 hours for medication refill requests to be processed. To avoid running out of your medication, be sure to contact your pharmacy or our clinic at least 72 hours before your last dose. This ensures we have enough time to review and complete your request without interruption to your treatment.
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This process helps keep our phone lines open for urgent and time-sensitive calls, ensuring that we can provide the best possible care for all of our patients.​
Health and Wellness Resources
Preventative Care Guidelines
Community Resources
Local Pharmacies
Tech and Accessibility
Patient Portal
Just look for the Patient Portal link that was emailed or texted to you and click on it to be taken to the Patient Portal welcome page. Once there, click the sign-up link below the Log in with athenahealth button. This will take you to the registration page, where you can create your athenahealth account.
If you’re having issues finding the Patient Portal link on your provider’s website, you can contact their office for the correct URL or to request an email invitation to their Patient Portal.